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Frequently Asked Questions

FAQ Topics

Order Status

Q I have just put my order in, not sure if it has gone through?
Q I think I may have paid for my order twice
Q I want to reorder something but not sure what the fragrance was

My Account

Q What payment methods do you accept?
Q How will I know if my order has been successfully received?
Q Can I cancel/change my order?
Q How do I know when my order has been dispatched?
Q How much does it cost to ship my purchase?
Q What happens if my goods are damaged?
Q My parcel has not yet arrived, who should I contact?
Q Do you deliver on bank holidays?
Q I need a copy of my receipt.
Q Will I receive any benefits if I create an account?
Q I’ve forgotten my username/password.

International Shipping

Q I’m in a hurry, how long will it take for my purchase to arrive?

Guarantees

Q Is my personal info safe?
Q What ingredients do you use?
Q Are your products tested on animals?

Buyer's Guide

Q I am trying to order something I bought from your shop but I don’t see it online
Q I am ordering a gift for someone, is there an option for a message?
Q Do I have a Purdies store near me?
Q Who should I contact regarding press enquires
Q Who should I contact regarding wholesale enquiries?
Q How do I become a retail stockist?
Q How do I contact you?