We would like to apoligise to all our Customers we are updating our payment system and we hope to resolve it as quickly as possible. We can only accept Paypal and phone payments at the moment thank you for your patience Call +(44) 01499 302899 
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Frequently Asked Questions

FAQ Topics

Order Status

Q I have just put my order in, not sure if it has gone through?
Q I think I may have paid for my order twice
Q I want to reorder something but not sure what the fragrance was

My Account

Q What payment methods do you accept?
Q How will I know if my order has been successfully received?
Q Can I cancel/change my order?
Q How do I know when my order has been dispatched?
Q How much does it cost to ship my purchase?
Q What happens if my goods are damaged?
Q My parcel has not yet arrived, who should I contact?
Q Do you deliver on bank holidays?
Q I need a copy of my receipt.
Q Will I receive any benefits if I create an account?
Q I’ve forgotten my username/password.

International Shipping

Q I’m in a hurry, how long will it take for my purchase to arrive?

Guarantees

Q Is my personal info safe?
Q What ingredients do you use?
Q Are your products tested on animals?

Buyer's Guide

Q I am trying to order something I bought from your shop but I don’t see it online
Q I am ordering a gift for someone, is there an option for a message?
Q Do I have a Purdies store near me?
Q Who should I contact regarding press enquires
Q Who should I contact regarding wholesale enquiries?
Q How do I become a retail stockist?
Q How do I contact you?